Circular No. (7) of 2018 Concerning Outsourcing Customer Services To all governmental entities and companies in the Emirate of Abu Dhabi Peace and Allah’s mercy and blessings be upon you, We are pleased to

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Circular No. (7) of 2018
Concerning Outsourcing Customer Services
To all governmental entities and companies in the Emirate of Abu Dhabi
Peace and Allah’s mercy and blessings be upon you,
We are pleased to greet you and to extend our sincere gratitude for your
continuous cooperation to realise the common interest.
In our endeavours to raise the customer service experience to a higher level
and in order to realise Abu Dhabi Government’s vision in the provision of
integrated government services, we urge you to coordinate with the Smart
Solutions and Services Authority before commencing on the procedures
of outsourcing customer services to another party in the private or public
sector.
Kindly send the details of the current agreements and outsourcing contracts
to the Smart Solutions and Services Authority within one week from the
issuance of the present Circular.
We value your efforts and thank you for your cooperation
For your necessary action
May Allah guide you
Jassem Bu Ataba Al Zaabi
Chairman of the Executive Committee
For enquiries, please contact Government Relations Department on Tel: 026961133 or via
email: Government.Relations@adsic.abudhabi.ae
Date: 31/07/2018

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United Arab Emirates
The Emirate Of Abu Dhabi
Issued By The General Secretariat of The Executive Council
of The Emirate Of Abu Dhabi
Office of Legal Affairs
Abu Dhabi - P.O. Box: 19
Tel: +971 26688446 Fax: +971 26669981

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