Circular No. (7) of 2020 Concerning Abu Dhabi Government Services Unified Platform (6/6) and (12/12) To all governmental entities and companies in the Emirate of Abu Dhabi Peace and Allah’s mercy and bless

Article-level navigation isn't available for this document — showing the full text as extracted.

Circular No. (7) of 2020
Concerning Abu Dhabi Government Services Unified
Platform (6/6) and (12/12)
To all governmental entities and companies in the Emirate of Abu
Dhabi
Peace and Allah’s mercy and blessings be upon you,
We are pleased to greet you and express our sincere gratitude for your
continuous cooperation to realise the public interest.
In order to facilitate the customers' journey, provide the best government
services, and unify service delivery channels to ensure saving time, effort and
expenses, and based on the approval of the Executive Committee, we urge
you to adhere to the following:
1. Work on developing all government services allowing the customer to
complete them within a period not exceeding 6 minutes before the date
of June 6, 2020.
2. Focus on developing high-priority services, which constitute a large
proportion of government transactions, and raise the percentage of
transactions that are completed in 6 minutes to 100%.
3. Transform all government services into 100% digital services provided
through Abu Dhabi Government Service Unified Platform “Tamm”.
4. Define, classify and include all data related to government services under
the government services portfolio platform, and adopt the platform as
the sole reference for government services data in the Emirate of Abu
Dhabi in accordance with the Guide for Defining Government Services
and Documenting their Procedures issued in accordance with Circular
No. (7) of 2016.
5. Support the implementation of the initiative to develop the Unified Smart
Application for Abu Dhabi Government Unified Services "Tamm", which is
planned to be launched in December 2020, by linking with the relevant
digital systems.
6. Transfer all government services and digital channels to government
Date: 03/06/2020

-- 18 of 24 --

18
Dr. Mohammed Rashid Al Hamli
Secretary-General
For inquiries, please contact the Government Relations Team at Abu Dhabi Digital Authority - Department of
Government Support via Telephone number 02-6961133 or by e-mail at: Government.Relations@adda.gov.ae
platforms and channels of the Abu Dhabi Government Services system
“TAMM” and adopt the Abu Dhabi Government Services Unified Platform
“Tamm” as a single channel to provide services to all segments of society
in the Emirate, replacing all other digital service delivery channels you
have.
7. Adopt the unified digital payment platform of the Government of Abu Dhabi,
"Abu Dhabi SADAD Platform", as the only payment channel for government
services fees, replacing all other payment channels you have.
8. Coordinate with Abu Dhabi Digital Authority regarding the use of the unified
number (800555) of the government of Abu Dhabi, as a unified contact
point with the public, and cancel the existing contact centre numbers
available at your entity (except for the approved emergency numbers).
9. Periodically coordinate with Abu Dhabi Digital Authority before embarking
on any plan to develop, launch or announce any digital channels, customer
service centres, call centres, or government services.
10. Provide all relevant information, documents and studies requested by Abu
Dhabi Digital Authority.
We value your efforts and thank you for your cooperation
For your necessary action
May Allah guide you

-- 19 of 24 --

19
Dr. Mohammed Rashid Al Hamli
Secretary-General
For inquiries, please contact Telephone number 050-8117704 or by e-mail at: shamsa.almazmi@mocaf.gov.ae