Executive Council Resolution No. (117) of 2023 Concerning the Additional Competencies of the Department of Government Support

Article-level navigation isn't available for this document — showing the full text as extracted.

Executive Council Resolution No. (117) of 2023
Concerning the Additional Competencies of the
Department of Government Support
The Executive Council has decided the following:
1. The Department of Government Support shall assume the following
additional competencies:
• Develop and update innovative programmes and initiatives as well as
the standards of excellence of governmental services, in coordination
with the concerned entities, and supervise their implementation.
• Measure and follow up on the level of customer satisfaction and
experience as well as the level of performance of government services
provided, and submit periodic reports to the Executive Council including
plans and proposals to develop and improve the performance level of
such services.
• Supervise the improvement and development of the customer
experience in the Emirate to make it an easy and effortless experience,
and take the necessary measures, including the direct communication
with users of government services and beneficiaries therefrom, in
accordance with applicable legislations.
2. Instruct you to coordinate with Abu Dhabi Executive Office to determine
the movables, assets, rights and obligations related to the competencies
aforesaid in the previous clause of this Resolution, that are to be
transferred from the Office to the Department of Government Support.
3. Approve the transfer of Abu Dhabi Executive Office’s employees whose
work is related to the competencies aforesaid in Clause (1) of this
Resolution to the Department of Government Support, without prejudice
to their financial and retirement allocations.
4. Approve the transfer and conversion of budgets allocated for the
competencies aforesaid in Clause (1) of this Resolution and related

-- 12 of 24 --

12
Issuance Date: 17 July 2023
Corresponding to: 29 Thu Al Hejjah 1444 Hijri
Saif Saeed Ghobash
Secretary-General
operations for the year 2023 from Abu Dhabi Executive Office to the
Department of Government Support.
5. Instruct you to coordinate with the Department of Finance to include the
amounts required within the budget preparation cycle of the Department
for the following years in accordance with the applicable regulations.
6. nstruct the Department of Finance to take the necessary measures in
conformity with the applicable regulations.
7. Any provision provided for in the Executive Council Resolution No. (180)
of 2019 concerning the Additional Competencies of Abu Dhabi Executive
Office and that is contrary to the provisions of this Resolution shall be
repealed.

-- 13 of 24 --

13