Scoring Guidelines for onsite

REYADA
Scoring Guidelines for onsite
assessments of Social Care Facilities
Second Edition
© This document is officially registered under the name of the Abu Dhabi Department of Community
Development as an intellectual work with the relevant government authorities in the United Arab Emirates.
No entity may use any part or the entirety of this document without official permission from the Department.

Contents:
01. SECTION A - ABOUT THE GUIDELINES 05
1.1 Introduction 06
1.2 Purpose 06
1.3 Distribution 06
1.4 Review & Update 06
02. SECTION B - REYADA SCORING GUIDELINES 07
2.1 Scope 08
2.2 Overview of Reyada Framework Structure 10
2.3 Scoring Guidelines 11
2.4 Understanding the Outcome of Assessment 14
2.5 Additional Resources 15
03. APPENDICES 16
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ABOUT THE
GUIDELINES

1.1 Introduction
To achieve the desired outcomes and ensure the quality of the services provided
in the social care sector, DCD has developed the Reyada Framework, comprising
a set of requirements that need to be complied with by social care providers. DCD
has adopted a transparent model for assessing the quality-of-service provision,
and the process of assessment is detailed and well explained in the Assessment
Methodology and Scoring Methodology.
1.2 Purpose
The purpose of Reyada's Scoring methodology is to help the social care providers
understand the scoring method that shall be applied for on-site assessments.
1.3 Distribution
• This document shall be made available to social care services providing
facilities in a non-editable version to prevent unauthorized modification of
the document.
• To ensure that the document referred to by any reader is the current version,
the document shall be maintained in a central electronic repository on DCD’s
network.
• Any copy of the document, if printed out, shall be considered as an
uncontrolled document.
1.4 Review & Update
A review of the Scoring Methodology can be performed on an annual basis based
on the updates to the Assessment Guidelines, and updates can also be made at
any time prior if deemed necessary by the DCD.
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REYADA SCORING
METHODOLOGY

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2.1 Scope
The Reyada framework applies to all social service facilities, including those from
Private, Government, and third-sector entities or institutions, that provide social
care services in the Emirate of Abu Dhabi.
Social Care services provide a spectrum of integrated and multidisciplinary
services that offer care, social support, protection, and empowerment to
individuals or families/custodians, promoting social well-being and inclusion
through an independent, active, and well-led life. Social Care Facilities include the
following types of provision:
1. Day-care & Therapy:
This type represents Social Care Services offered in facilities where individuals
spend a specific number of hours per day to receive temporary care, counseling,
a particular kind of therapy, or any other social work-related services. This type of
service provision requires a physical space to provide the service. This type of
service provision offers:
• Social Work Services, including but not limited to child and family welfare
services, child protection, addiction, case management, people with disability
and other vulnerable groups' employment placement, sheltered workshops
services for people experiencing disadvantage or disability.
• Day-care and Personal Assistive Care.
• Counselling, psychological, and educational support.
• Special Education Services
• Rehabilitation of People of Determination
• Early Educational and rehabilitative services
• Educational Psychological Assessment
• Psychological and Behavioural Therapy
• Social, Psychological & Family Consultancy

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2. Supported Accommodation:
Temporary or permanent residential care and support for non-medical purposes,
for example, shelters for the abused and distressed, orphanages, homes for the
Elderly, and homes for People of Determination (POD).
3. Community-based Services:
Provision of social care and support outside the social care facility and inside the
natural environment of the beneficiaries, such as at home, school, or other
community settings. For example, such services would include community-based
social rehabilitation, respite care for families, assisted living services, and home-based
therapy.
4. Digital & Teleservices:
Provision of social care services digitally via phones, video, or audio conferencing, for
example, providing remote support and teletherapy.

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2.2 Overview of Reyada Framework Structure
Reyada Framework comprises 5 domains, each with its own subdomains and
associated criteria. Below is the pictorial representation of the same as a summary .
11 Criteria 17 Criteria 08 Criteria 08 Criteria 06 Criteria
Core Not Core Core Not Core Core Not Core Core Not Core Core Not Core
15 19 35 31 08
5
46
Required Evidence
57
Required Evidence
41
Required Evidence
39
Required Evidence
25
Required Evidence

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2.3 Scoring Guidelines:
Score is achieved based on fulfilment of the evidence under each criterion. Based on the
level of fulfillment, each evidence outcome can have a possibility of four outcomes.
Evidence fulfilment outcome Score based on outcome
In Place 2
Partially In Place 1
Not In Place 0
Not Applicable NA
The outcome for each evidence can be 1 out of 4 outcomes as shown in the table
below:
Evidence Fulfilment Outcome Condition
In Place
Evidence presented fully meets the
below criteria:
• Relevant,
• Recent,
• Complete,
• Authentic, and
• Approved
Partially In Place
Evidence presented partially meets the
below criteria:
• Relevant,
• Recent,
• Complete,
• Authentic, and
• Approved
Not In Place Evidence is not present.
Not Applicable The evidence required does not apply to
this specific facility.

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The Core Required Evidence has double the weight compared to the Non-core
Required Evidence because of the significance it has and its impact on the safety of
beneficiaries and staff, service efficiency, and care roles and responsibilities.
Evidence Type Score weight Max. Score for
each evidence
Core Criteria - Required Evidence 2 2 4
Not Core Criteria - Required Evidence 2 1 2
So, while every evidence maximum score is “2”, the maximum score one can achieve
for Core Required Evidence is “4” (maximum score x double weight=2x2).

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• Evidence that is “Not applicable” shall be excluded from the maximum score
points calculation.
• According to the applicability of the scope and demonstration of fulfillment of
the specific criteria, scores shall be assigned to each evidence.
• Each evidence will have a maximum possible score and an achieved score.
• Cumulative score obtained based on fulfillment of all the required evidence
under each domain is considered as the Achieved cumulative domain score.
• The sum of maximum possible scores for all applicable, required, and optional
evidence is considered as the Total Maximum Possible Domain score.
Leadership and
Governance
Domain Score
Safety Domain
Score
Effectiveness
Domain Score
Beneficiary
Centricity
Domain Score
Sustainability
Domain Score
Achieved
cumulative
Domain score
Achieved
cumulative
Domain score
Achieved
cumulative
Domain score
Achieved
cumulative
Domain score
Achieved
cumulative
Domain score
Total Maximum
Possible
Domain score
Total Maximum
Possible
Domain score
Total Maximum
Possible
Domain score
Total Maximum
Possible
Domain score
Total Maximum
Possible
Domain score
Maximum Possible Score for Not Applicable Evidence
“0”
The percentage of score obtained for each domain = Achieved cumulative domain score X 100
Total Maximum Possible Domain score
The Final Score of Facility = Achieved cumulative scores of all domains X 100
Total Maximum Possible Scores of all Domain

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2.4 Understanding the Outcome of Assessment:
Once the assessment is completed, an overall score is generated based on the
fulfilment of submitted evidence.
The score achieved per each domain and the final score of the facility shall indicate
the achievement on a four-point rating scale as below.
Rating Level Basic Intermediate Achieved Advanced
Percentage of
Score Achieved 0-30 31-60 61-80 81-100
Example of Assessment outcome:
Domain Name Assessment Outcome Assessment Level
Leadership and
Governance 64% Achieved
Safety 53% Intermediate
Effectiveness 39% Intermediate
Beneficiary Centricity 79% Achieved
Sustainability 30% Basic
Overall Reyada Rating 53% Intermediate

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Illustration of Scoring:
2.5 Additional Resources
Additional details on the process of on-site assessment and scoring rules shall be
available in the Assessment Guidelines, second edition.
The above methodology shall be read in conjunction with Reyada Standard and
Reyada Assessment Guidelines.

APPENDICES

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APPENDIX 1 – Definitions
Ref.
No Term Definition
1. Domain A definite scope of activity or field. In Reyada, each domain acts as a
pillar of Quality, indicating a specific section of requirement.
2. Sub-Domain Each domain has multiple sub-domains, each specifying a broader
aspect of requirements under that domain.
3. Criteria
Each criterion is a statement or expression of a group of
requirements that is expected to be complied with effectively in
practice.
4. Guidance This provides directions to the service providers on how to meet the
criterion in question through elaboration and examples of ways to
implement and comply with it.
5. Evidence
Evidence is a document, or record or any objective data or material
that can demonstrate the status of fulfilment of the criteria
mentioned in Reyada standard. The evidence under each domain is
identified as 2 types as Core evidence and Non-Core evidence.
5.1 Required Evidence A mandatory requirement that needs to be fulfilled to prove that the
service provider is meeting the criterion.
5.2 Core Evidence
A significant requirement that needs to be fulfilled, which is given
higher importance in Reyada’s context compared to the other
requirements, due to its significance and impact on the safety of
beneficiaries and staff, efficiency of service planning and provision,
and care roles and responsibilities.
6. Outcome
Status of fulfilment of Criteria through evidence. The evaluation of the
evidence can result in either of the four outcome options as – “In place”,
“Partially in place”, “Not in place” or “Not Applicable”.
6.1 In place Relevant evidence exists which is complete, recent, and reliable.
6.2 Partially in place Evidence exists but not fully.
(Incomplete, not recent, partially relevant, or partially reliable).
6.3 Not in place Evidence does not exist or is not relevant to Reyada’s requirements.
6.4 Not applicable Evidence is not applicable to this service provider’s scope of service
provision.

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7. Evidence Reference
A reference indication of the collected evidence, whether it is
reports, records, meeting minutes, documented policy, or processes
with a unique number or specific identifier of that evidence.
8. Assessor’s Remarks The assessor’s description of the observed findings and comments
after completing the verification or the assessment process.
9. Weight or Weightage This is the multiplier to score assigned based on the importance to
the requirement.
APPENDIX 2 – Abbreviations
Term Definition
DCD Department of Community Development
NA Not Applicable

United Arab Emirates - Emirate of Abu Dhabi
Issued by: Department of Community Development
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