Code of Conduct for

Code of Conduct for
Volunteering Activities
in Abu Dhabi

Code of Conduct for Volunteering Activities in Abu Dhabi 2
Section A: Introduction
Section B: Code of Conduct
Appendices
Appendix (1) - Definitions
Contents
1. Introduction
2. Scope
3. Objectives
1. Code of Conduct for Volunteers
2. Code of Conduct for Volunteer Teams and Volunteer
Team Leaders
3. Code of Conduct for Entities Recruiting Volunteers
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4
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5
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13
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Section A:
Introduction

Code of Conduct for Volunteering Activities in Abu Dhabi 4
Introduction:
This code of conduct constitutes an official reference for
regulating volunteering activities in the Emirate of Abu Dhabi.
It aims to clarify the rules and professional standards to be
adhered to by all parties involved in volunteering activities,
including volunteers, organizing entities. It further contributes
to fostering a responsible volunteering environment
grounded in ethical values and positive practices that support
sustainable community development.
Scope:
The code of conduct applies to all volunteering activities in
the Emirate of Abu Dhabi, whether individual, group-based,
institutional, or community-led, and whether conducted in
person or virtually. Its scope encompasses all volunteers and
entities that organize, supervise volunteering activities, in
accordance with the applicable laws and regulations in force
within the Emirate.
Establish clear behavioral standards
that guide all volunteers, teams,
and entities recruiting volunteers in
conducting their activities responsibly
and professionally
Promote ethical and
accountable practices to
safeguard community
trust and ensure
transparency in all
volunteering efforts
Foster respect, inclusivity,
and cultural sensitivity
to create safe and
supportive environments
for volunteers and
beneficiaries alike
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02 03
Objectives:

Code of Conduct for Volunteering Activities in Abu Dhabi 5
Section B:
Code of Conduct

1. Code of Conduct for Volunteers
Volunteers embody the spirit of service and social responsibility. Volunteers are expected to
uphold the highest standards of conduct, ensuring that their contributions are respectful, and
beneficial for all involved.
1.1 Respect & Dignity
• Treat all individuals—beneficiaries, fellow volunteers, staff—with courtesy, kindness, and
respect, regardless of their social, cultural, or religious backgrounds.
• Embracing the customs, values, and traditions of the UAE.
• Volunteers are expected to wear attire that reflects the local culture and respects prevailing
customs and traditions at all time.
• Contribute by adhering to positive behaviour and avoiding any offensive actions to help
create a safe environment for everyone.
• Avoid discrimination or offensive language.
1.2 Confidentiality
• It is important to maintain the confidentiality of information accessed during volunteer
activities and to refrain from sharing it with any external party. Personal data relating to
volunteers and beneficiaries shall be handled in accordance with the Volunteering Policy
in the Emirate of Abu Dhabi.
• To ensure integrity and adherence to the ethics of volunteering, information obtained
through volunteer activities should not be used for any personal or commercial purposes.

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1.3 Integrity
• Volunteers shall demonstrate honesty and integrity in the performance of all assigned
volunteer activities and tasks and shall refrain from any practices that may adversely affect
the conduct or quality of volunteer work.
• Volunteers shall disclose any actual or potential conflict of interest and refrain from
participating in any activities where personal interests may interfere with their volunteer
responsibilities.
1.4 Compliance with Instructions and Laws
• It is important to follow the instructions and policies provided by the volunteering
opportunity organizer/entity and program administrators.
• Ensure compliance with all UAE laws and regulations applicable to volunteering activities.
• Avoid engaging in behaviours that could disrupt public order, promote sectarian or cultural
division, or violate local laws.
1.5 Safety
• Adhere to all required safety protocols during volunteering activities.
• Report any safety concerns, hazards, or incidents promptly to the supervising entity.
• Be mindful of your environment and avoid putting oneself or others at risk.
• Respect boundaries—for example, in contexts involving vulnerable people; do not engage
in behavior that compromises anyone’s emotional or physical safety.
Code of Conduct for Volunteering Activities in Abu Dhabi

Code of Conduct for Volunteering Activities in Abu Dhabi 8
1.6 Collaboration and Teamwork
• Work collaboratively with all team members and actively contribute to achieving
shared objectives.
• Be open to feedback and willing to assist others.
• Refrain from actions that may disrupt team harmony, create conflicts, or hinder the
progress of volunteer activities.
• Respect and follow all team rules and adhere to the directions provided by the team
leader and/or organizing entity.
1.7 Accountability
• Take responsibility for actions and decisions made during volunteer activities.
• Acknowledge constructive feedback from supervisors and comply with any
corrective directives provided.
1.8 Professionalism & Reliability
• Be punctual, prepared, and committed to the agreed schedule and tasks.
• Maintain standards of appearance, communication, and behavior that reflect well
on the volunteer programme and Abu Dhabi’s values.
• If unable to fulfil a duty (due to illness, emergency, etc.), notify relevant leader/
organisation in advance wherever possible.

Code of Conduct for Volunteering Activities in Abu Dhabi 9
2. Code of Conduct for Volunteer Teams and Volunteer Team Leaders
The effectiveness and reputation of volunteer work depend on the presence of well-organized teams and leadership that demonstrate awareness and
responsibility. In the Emirate, volunteer teams and their leaders are entrusted with essential responsibilities that go beyond coordination, extending to fostering
a solid environment grounded in cohesion, safety, and excellence.
This section defines the expected standards of conduct for members of volunteer teams, particularly team leaders. Leadership is not merely about direction; it
is about setting an example, translating empowerment into action, fostering protection and reassurance, and building trust within the team that extends to
the wider community.
2.1 Volunteer Teams:
2.1.1 Continuous Improvement
• Reflect as a team on lessons learned from activities and projects.
• Share knowledge, experiences, and best practices within the group.
• Seek opportunities for collective training and skill development.
2.1.2 Problem-Solving & Conflict Management
• Resolve disagreements constructively, prioritising harmony and shared purpose.
• Escalate unresolved conflicts to the team leader in a respectful manner.
• Work together to find solutions that preserve unity and effectiveness.
• If disagreements arise, it should be raised to the volunteer team leader for resolution through
appropriate channels.

10 قواعد السلوك للعمل التطوعي يف إمارة أبوظيب
2.2 Volunteer Team Leaders:
2.2.1 Ethical Leadership:
• Lead by example: demonstrate the codes of conduct in own actions promoting ethical behavior,
fairness, and inclusivity while creating a supportive volunteering environment.
• Make decisions transparently, equitably, and in consultation when appropriate.
• Take responsibility for outcomes—both successes and drawbacks.
2.2.2 Compliance with laws & standards:
• Ensure the team operates within all relevant laws (federal, Emirate-level), regulations, and Abu
Dhabi policies
• Maintain necessary permits and authorizations related to the volunteering activity
2.2.3 Communication & Guidance:
• Provide volunteers with clear information about roles, expectations, schedules, and any
associated risks.
• Ensure volunteers receive appropriate orientation/training
• Give constructive feedback; listen to concerns and suggestions from team members.
2.2.4 Team Unity & Conflict Resolution:
• Promote inclusion: ensure that every volunteer feels valued and able to contribute.
• Address conflicts promptly, fairly, and respectfully, with mediation if needed.
• Refrain from favouritism; maintain consistent treatment across team members.
Code of Conduct for Volunteering Activities in Abu Dhabi

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. قواعــد الســلوك املهنيــة للجهــات اليت تســتعني3
باملتطــوعني
3. Code of Conduct for Entities Recruiting
Volunteers
Entities that engage volunteers—whether from private, public or
third sector carry responsibility for creating enabling environments
that respect, protect, and empower volunteers. Organizations must
ensure that their practices reflect the values of Abu Dhabi, comply with
national laws, and promote sustainable and ethical volunteerism.
In addition to the directions outlined in Sections A & B (where applicable),
the following apply specifically to entities that recruit volunteers:
This section of the Code of Conduct is dedicated to entities that provide
volunteering opportunities within the Emirate of Abu Dhabi. It aims
to establish clear expectations and guiding principles for managing
volunteering opportunities and engaging volunteers effectively. This
section outlines the professional standards and ethical principles that
entities are required to uphold to ensure a positive, safe, and well-
governed volunteering environment.
3.1 Fair Treatment & Inclusivity
• Entities must treat all volunteers with fairness and respect,
regardless of their background and/or beliefs.
• Provide equal opportunities for all volunteers.
• Consider the needs of People of Determination and provide the
necessary support and facilities to enable their participation in
volunteering opportunities.
3.2 Safe & Supportive Environment
• Provide training, orientation, and supervision prior and throughout
the volunteering opportunity.
• Monitor workloads and avoid overburdening volunteers.
• Maintain safe facilities and protective procedures.
3.3 Clarity of Roles & Accountability
• All necessary information regarding the volunteering opportunity,
including roles & responsibilities, expectations, safety measures and
reporting lines must be clearly explained before the start of the
volunteering activity.
• Provide the necessary tools, resources, and support.
• Monitor and evaluate volunteers’ performance, and share the
results and outcomes of volunteering programs with them to
enhance transparency and highlight the impact of their community
contributions.
Code of Conduct for Volunteering Activities in Abu Dhabi

12 Code of Conduct for Volunteering Activities in Abu Dhabi
3.4 Volunteer Welfare & Recognition
• Recognise contributions through certificates or public
acknowledgement.
• Provide insurance or protection where required.
• Maintain grievance channels for concerns and complaints.
3.5 Transparency
• Keep accurate records of volunteer activities and outcomes.
• Disclose relevant financial or resource use related to volunteer
opportunities to relevant entities.
3.6 Governance & Compliance
• Abide by UAE Federal Law No. 13 of 2018 on Volunteer Work and
relevant Abu Dhabi policies.
• Establish internal ethics, safeguarding, and confidentiality
policies.

Code of Conduct for Volunteering Activities in Abu Dhabi 13
Appendices

Code of Conduct for Volunteering Activities in Abu Dhabi 14
Appendix (1) - Definitions
Term Definition
Country The United Arab Emirates
Emirate The Emirate of Abu Dhabi
Department Department of Community Development (DCD)
Volunteer
Any natural or legal person registered, engaging in volunteering without monetary
or job compensation.
Volunteer Team
A group of registered natural or legal persons forming a team to perform volunteering without monetary
or job compensation under a volunteer team license issued by the Department.

Code of Conduct for Volunteering Activities in Abu Dhabi 15
Appendix (1) - Definitions
Term Definition
Volunteer Team Leader
The volunteer who holds an administrative and leadership role in the volunteering team and whose name
is listed as the team leader in the team’s license.
Organizing Entity
The entity that identifies and offers volunteer opportunities based on its institutional or community
needs, defining the roles and responsibilities required from volunteers to implement those opportunities
while ensuring compliance with applicable legal and regulatory standards.
Volunteer Work
Any individual or collective activity without monetary or job compensation aimed at achieving public
benefit.
Volunteering Electronic Platform
The national volunteering platform (Volunteers.ae), or any other online platform affiliated with the
Department, through which volunteering opportunities across the Emirate are published. The platform
also facilitates volunteer registration, licensing of volunteer teams, and accreditation of entities that
engage volunteers.

Code of Conduct for Volunteering Activities in Abu Dhabi 16
United Arab Emirates - Emirate of Abu Dhabi
Issued by: Department of Community
Development - Abu Dhabi
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