Tour Guides - COVID-19 Measures and Protocols

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29/04/2021
Tourism and Hotel Establishments, Tour Operators,
Desert Camp Operators, General Managers
ﺍﻟﺳﺎﺩﺓ/ ﻣﺩﺭﺍء ﺍﻟﻣﻧﺷﺂﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ ﻭﺍﻟﻔﻧﺩﻗﻳﺔ، ﻣﻧﻅﻣﻲ ﺍﻟﺭﺣﻼﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ، ﻣﺷﻐﻠﻲ
ﺍﻟﻣﺣﺗﺭﻣﻭﻥ ﺍﻟﻣﺧﻳﻣﺎﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ
Circular No. 16/2021 16/2021 ﺗﻌﻣﻳﻡ ﺭﻗﻡ
Subject: Tour guides - COVID-19 measures and
protocols
19 ﺍﻟﺟﻭﻻﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ، ﺇﺟﺭﺍءﺍﺕ ﻭﺑﺭﻭﺗﻭﻛﻭﻻﺕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﻛﻭﻓﻳﺩ- ﺍﻟﻣـﻭﺿﻭﻉ:
Greetings, ﺗﺣﻳﺔ ﻁﻳﺑﺔ ﻭﺑﻌﺩ،
In line with the preventative measures for coronavirus
(COVID-19) issued by relevant entities in the emirate of
Abu Dhabi, and in order to sustain and support the
tourism industry and national economic development,
taking into consideration the importance of community
and public health, the Department of Culture and
Tourism - Abu Dhabi is directing all tour guides working
for tourism and hotel establishments, tour operators and
desert camp operators in the Emirate of Abu Dhabi to
comply with all directions and precautionary and
preventive measures listed in the attached document.
ﺗﻣﺎﺷﻳﺎ ً ﻣﻊ ﺍﻟﺗﻭﺟﻳﻬﺎﺕ ﺍﻟﺻﺎﺩﺭﺓ ﻣﻥ ﺍﻟﺟﻬﺎﺕ ﺍﻟﻣﻌﻧﻳﺔ ﻓﻲ ﺇﻣﺎﺭﺓ ﺃﺑﻭﻅﺑﻲ ﻓﻳﻣﺎ ﻳﺗﻌﻠﻖ
، ﺇﻟﻰ ﺟﺎﻧﺏ ﺍﻟﺗﺩﺍﺑﻳﺭ ﺍﻟﻣﻌﺗﻣﺩﺓ ﻟﺩﻋﻡ19ﺑﺎﻹﺟﺭﺍءﺍﺕ ﺍﻟﻭﻗﺎﺋﻳﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺟﺎﺋﺣﺔ ﻛﻭﻓﻳﺩ-
ﻭﺗﻧﻣﻳﺔ ﺍﻟﻘﻁﺎﻉ ﺍﻟﺳﻳﺎﺣﻲ ﻭﺍﻻﻗﺗﺻﺎﺩ ﺍﻟﻭﻁﻧﻲ، ﺑﻣﺎ ﻻ ﻳﺗﻌﺎﺭﺽ ﻣﻊ ﺍﻟﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ
ﺗﻭﺟّﻪ ﺩﺍﺋﺭﺓ ﺍﻟﺛﻘﺎﻓﺔ ﻭﺍﻟﺳﻳﺎﺣﺔ - ﺃﺑﻭﻅﺑﻲ ﺟﻣﻳﻊ ﺍﻟﻣﻧﺷﺂﺕ ﻭﺃﻣﻥ ﻭﺳﻼﻣﺔ ﺍﻟﻣﺟﺗﻣﻊ،
ﺍﻟﺳﻳﺎﺣﻳﺔ ﻭﺍﻟﻔﻧﺩﻗﻳﺔ، ﻣﻧﻅﻣﻲ ﺍﻟﺭﺣﻼﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ، ﺍﻟﻣﺧﻳﻣﺎﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ ﻓﻲ ﺇﻣﺎﺭﺓ
ﺃﺑﻭﻅﺑﻲ ﺑﺿﺭﻭﺭﺓ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺟﻣﻳﻊ ﺍﻟﺗﻭﺟﻳﻬﺎﺕ ﻭﺍﻟﺗﺩﺍﺑﻳﺭ ﺍﻻﺣﺗﺭﺍﺯﻳﺔ ﺍﻟﻭﺍﺟﺏ ﺍﺗﺑﺎﻋﻬﺎ
.ﻭﺍﻟﻣﻭﺿﺣﺔ ﻓﻲ ﺍﻟﻭﺛﻳﻘﺔ ﺍﻟﻣﺭﻓﻘﺔ ﺃﺛﻧﺎء ﻣﺯﺍﻭﻟﺔ ﻧﺷﺎﻁ ﻣﺭﺷﺩﻱ ﺍﻟﺟﻭﻻﺕ ﺍﻟﺳﻳﺎﺣﻳﺔ
Please note the above-mentioned establishments will be
checked by DCT Abu Dhabi's inspectors to verify
compliance with these instructions.
ﻳﺭﺟﻰ ﺍﻟﻌﻠﻡ ﺑﺄﻧﻪ ﺳﻳﺗﻡ ﺗﻔﺗﻳﺵ ﺍﻟﻣﻧﺷﺂﺕ ﺍﻟﻣﺫﻛﻭﺭﺓ ﺃﻋﻼﻩ ﻣﻥ ﻗﺑﻝ ﻣﻔﺗﺷﻲ ﺩﺍﺋﺭﺓ ﺍﻟﺛﻘﺎﻓﺔ
ﻭﺍﻟﺳﻳﺎﺣﺔ – ﺃﺑﻭﻅﺑﻲ ﻟﻠﺗﺣﻘﻖ ﻣﻥ ﺗﻁﺑﻳﻖ ﻫﺫﻩ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ.
We hope that you will abide by what we have mentioned
in order to avoid the legal measures that will be taken
against offenders according to the legislation in force.
ﺁﻣﻠﻳﻥ ﻣﻧﻛﻡ ﺍﻟﺗﻘﻳﺩ ﺑﻣﺎ ﺃﺷﺭﻧﺎ ﺇﻟﻳﻪ ﺗﻔﺎﺩﻳﺎ ً ﻟﻺﺟﺭﺍءﺍﺕ ﺍﻟﻘﺎﻧﻭﻧﻳﺔ ﺍﻟﺗﻲ ﺳﺗﺗﺧﺫ ﺑﺷﺄﻥ
ﺍﻟﻣﺧﺎﻟﻔﻳﻥ ﻭﻓﻖ ﺍﻟﺗﺷﺭﻳﻌﺎﺕ ﺍﻟﻧﺎﻓﺫﺓ.
Thank you for your cooperation. ﺷﺎﻛﺭﻳﻥ ﻟﻛﻡ ﺣﺳﻥ ﺗﻌﺎﻭﻧﻛﻡ،
Kind Regards. ﻭﺗﻔﺿﻠﻭﺍ ﺑﻘﺑﻭﻝ ﻓﺎﺋﻖ ﺍﻻﺣﺗﺭﺍﻡ ﻭﺍﻟﺗﻘﺩﻳﺭ.
Department of Culture and Tourism - Abu Dhabi ﺩﺍﺋﺭﺓ ﺍﻟﺛﻘﺎﻓﺔ ﻭﺍﻟﺳﻳﺎﺣﺔ - ﺃﺑﻭﻅﺑﻲ
Circular No. 16/2021 1 of 1
P.O.Box 94000, Abu Dhabi, United Arab Emirates dctabudhabi.ae ، ﺃﺑﻭﻅﺑﻲ، ﺍﻹﻣﺎﺭﺍﺕ ﺍﻟﻌﺭﺑﻳﺔ ﺍﻟﻣﺗﺣﺩﺓ94000ﺹ.ﺏ.
t. +971 2 4440444 f. +971 2 4440400 Visitabudhabi.ae +971 2 4440400ﻓﺎﻛﺱ. +971 2 4440444 ﻫﺎﺗﻑ.

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TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
APRIL 2021
2021 أﺑﺮﻳﻞ
TOUR GUIDES
COVID-19 MEASURES AND PROTOCOLS
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت
" 19-ﻛﻮﻓﻴﺪ" ﻣﻦ اﻟﻮﻗﺎﻳﺔ وﺑﺮوﺗﻮﻛﻮﻻت إﺟﺮاءات

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TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
• اﻟﺼﺤﻴﺔ واﻟﺤﻤﺎﻳﺔ اﻟﻨﻈﺎﻓﺔ إرﺷﺎدات ﺣﻮل اﻟﻤﻌﻠﻮﻣﺎت ﺑﺄﺣﺪث اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻣﻮاﻓﺎة ﻳﻨﺒﻐﻲ
.ﻧﺸﺎﻃﻬﻢ ﻣﻤﺎرﺳﺔ ﺧﻼل ﺑﻬﺎ اﻻﻟﺘﺰام ﻳﺘﻌﻴﻦ اﻟﺘﻲ
• ﻟﻜﻞ اﻟﻤﻐﻠﻘﺔ اWﻣﺎﻛﻦ ﻓﻲ اﻗﺼﻰ ﻛﺤﺪ ﺳﻮاح 10 و اﻟﻤﻔﺘﻮﺣﺔ اWﻣﺎﻛﻦ ﻓﻲ اﻗﺼﻰ ﻛﺤﺪ ﺳﺎﺋﺢ 20ل ﻳُﺴﻤﺢ
.اﻻﺣﺘﺮازﻳﺔ اbﺟﺮاءات ﺑﺠﻤﻴﻊ اﻟﺼﺎرم اﻻﻟﺘﺰام ﻣﻊ واﺣﺪ، ﺳﻴﺎﺣﻲ ﻣﺮﺷﺪ ﺑﺮﻓﻘﺔ ﺟﻮﻟﺔ
• وﻓﻘﺎ اﻻﺧﺘﺒﺎر إﺟﺮاء وﻣﻌﺎودة اﻟﺠﻮﻟﺔ ﺑﺪء ﻗﺒﻞ 19-ﻛﻮﻓﻴﺪ ﻻﺧﺘﺒﺎر اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻟﺔ ﻣﺮﺷﺪ ﻳﺨﻀﻊ أن ﻳﻨﺒﻐﻲ
.اﻟﺼﺎدرة ﻟﻠﺘﻌﺎﻣﻴﻢ
• .ﺳﻠﺒﻴﺔ اﻻﺧﺘﺒﺎر ﻧﺘﻴﺠﺔ ﻛﺎﻧﺖ إذا اﻟﻌﻤﻞ اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻟﺔ ﻣﺮﺷﺪ ﻳﺴﺘﺄﻧﻒ
• أﻋﺮاض ﻣﻦ أي ﻟﺪﻳﻬﻢ إذاﻇﻬﺮت ﺧﺪﻣﺎﺗﻬﻢ ﺗﻘﺪﻳﻢ ﻋﻦ اﻻﻣﺘﻨﺎع اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻋﻠﻰ ﻳﺘﻌﻴﻦ
.ﺧﻔﻴﻔﺔ ﻛﺎﻧﺖ وﻟﻮ ﺣﺘﻰ اﻟﻤﺮض
• ."اﻟﺤﺼﻦ" ﺗﻄﺒﻴﻖ ﻟﺘﺜﺒﻴﺖ اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻪ ﻳﺠﺐ
• اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﻨﻈﻤﻲ ﻋﻠﻰ وﻳﺘﻌﻴﻦ .(واﻟﺰوار اﻟﻤﺮﺷﺪﻳﻦ) اWﻓﺮاد ﻟﺠﻤﻴﻊ اﻟﺤﺮارة درﺟﺎت ﻓﺤﺺ ﻳﻨﺒﻐﻲ
.ﺑﺄﻧﻔﺴﻬﻢ ﺗﻮﻓﻴﺮﻫﺎ ﻣﺴﺆوﻟﻴﺔ اﻟﻤﺴﺘﻘﻠﻮن اﻟﻤﺮﺷﺪون ﻳﺘﺤﻤﻞ ﺑﻴﻨﻤﺎ اﻟﺤﺮاري، اﻟﻔﺤﺺ أﺟﻬﺰة ﺗﻮﻓﻴﺮ
• ﻣﻦ ﺑﺎﻟﻘﺮب ﻣﺨﺼﺼﺔ ﻋﺰل ﻏﺮﻓﺔ إﻟﻰ أﻋﻠﻰ أو ﻣﺌﻮﻳﺔ درﺟﺔ 37,3 ﺣﺮارﺗﻪ درﺟﺔ ﺗﺒﻠﻎ زاﺋﺮ ﻛﻞ اﺻﻄﺤﺎب ﻳﺠﺐ
(8001717 اﻟﺮﻗﻢ ﻋﻠﻰ) اﻟﺼﺤﺔ داﺋﺮة ﻋﻤﻠﻴﺎت ﻣﺮﻛﺰ ﻓﻲ "اﺳﺘﺠﺎﺑﺔ" ﺧﺪﻣﺔ إﺑﻼغ ﺛﻢ وﻣﻦ اﻟﺮﺋﻴﺴﻲ، اﻟﻤﺪﺧﻞ
ذﻟﻚ ﻣﻦ ً ﺑﺪﻻ ﻳﻨﺒﻐﻲ أو ؛"19-ﻛﻮﻓﻴﺪ" ﻣﻊ ﻟﻠﺘﻌﺎﻣﻞ ﺑﻬﺎ اﻟﻤﻌﻤﻮل اﻟﻤﺤﻠﻴﺔ واWﻧﻈﻤﺔ اﻟﻘﻮاﻋﺪ ﻣﻊ ﺗﻤﺎﺷﻴ‚
ﺑﻌﺪ ﻓﻮرƒ ﺑﺎﻟﻤﻐﺎدرة ﺷﺨﺺ Wي وﻳﺴﻤﺢ .ﻟﻠﺘﻘﻴﻴﻢ ﺻﺤﻴﺔ رﻋﺎﻳﺔ ﻣﺮﻛﺰ أﻗﺮب إﻟﻰ ﺑﻬﺎ اﻟﻤﺸﺘﺒﻪ اﻟﺤﺎﻟﺔ ﺗﻮﺟﻴﻪ
.ﺑﻪ اﻻﺗﺼﺎل وﻣﻌﻠﻮﻣﺎت ﻫﻮﻳﺘﻪ ﻋﻠﻰ اﻟﺤﺼﻮل ﻣﺤﺎوﻟﺔ
• .اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻓﻲ اbﻧﻔﻠﻮﻧﺰا أﻋﺮاض ﻋﻠﻴﻬﻢ ﺗﻈﻬﺮ اﻟﺬﻳﻦ اﻟﺰوار ﻣﺸﺎرﻛﺔ ﻳﻤﻨﻊ
• .8001717 اﻟﺼﺤﺔ ﻟﺪاﺋﺮة اﻟﺘﺎﺑﻊ "اﺳﺘﺠﺎﺑﺔ" اﺗﺼﺎل ﻣﺮﻛﺰ ﻋﺒﺮ اbﻧﻔﻠﻮﻧﺰا أﻋﺮاض ﻋﻠﻴﻪ ﺗﻈﻬﺮ زاﺋﺮ أي ﻋﻦ اbﺑﻼغ
• اﻟﻘﻴﻮد وﺟﻤﻴﻊ ﺑﻬﺎ اﻟﻤﻌﻤﻮل واﻟﻨﻈﺎﻓﺔ اﻟﻮﻗﺎﻳﺔ ﺑﺈﺟﺮاءات اﻟﺰوار إﺑﻼغ اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻋﻠﻰ ﻳﺘﻌﻴﻦ
.اﻟﺨﺪﻣﺔ ﻋﻠﻰ واﻟﺘﻌﺪﻳﻼت
• اﻟﻘﻴﻮد أو/و واﻟﻘﻮاﻋﺪ وﻣﺴﺎرﻫﺎ، اﻟﺰﻳﺎرة، ﺑﺘﻔﺎﺻﻴﻞ اﻟﺰوار إﺑﻼغ اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻋﻠﻰ ﻳﺘﻌﻴﻦ
.(إﻟﺦ اﻟﻄﺒﻴﻌﻴﺔ، اﻟﻤﻨﺎﻃﻖ اWﺛﺮﻳﺔ، اﻟﻤﻮاﻗﻊ اﻟﻤﺘﺎﺣﻒ،) اﻟﻤﺨﺘﻠﻔﻴﻦ اﻟﻤﺰودﻳﻦ ﻗﺒﻞ ﻣﻦ ﺑﻬﺎ اﻟﻤﻌﻤﻮل اﻟﻤﺤﺘﻤﻠﺔ
• .اﻟﻮﻗﺎﻳﺔ bﺟﺮاءات اﻻﻣﺘﺜﺎل ﻋﻠﻰ اﻟﺰوار ﺣﺚ اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻋﻠﻰ ﻳﺘﻌﻴﻦ
• ﻗﺪر اﻟﻄﺮق ﻟﺘﻘﺎﻃﻊ ﺗﻔﺎدﻳ‚ واﺣﺪ اﺗﺠﺎه ذات ﺑﻤﺴﺎرات اﻻﻟﺘﺰام اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻋﻠﻰ ﻳﺘﻌﻴﻦ
ﻣﺮﺷﺪ ﻋﻠﻰ وﻳﺠﺐ .اŠﺧﺮﻳﻦ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻣﻊ ﺑﺎﻟﺘﻨﺴﻴﻖ (اﻟﺘﺎرﻳﺨﻴﺔ واﻟﻤﺮاﻛﺰ اﻟﺼﻐﻴﺮة، اﻟﻤﻮاﻗﻊ) اbﻣﻜﺎن
.اﻟﺠﻮﻟﺔ ﺣﺠﺰ ﻟﺘﺄﻛﻴﺪ اﻟﻮﺟﻬﺔ ﻣﻊ اﻟﺘﻮاﺻﻞ ﻛﺬﻟﻚ اﻟﺠﻮﻟﺔ
TOUR GUIDES GUIDELINES
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت

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TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
• Tour guides must acquire the updated information on health and hygiene risk prevention
guidelines in the activity.
• Maximum of 20 clients in open spaces and 10 clients in closed spaces are allowed per
tour accompanied by one tour guide, with strict adherence to all precautionary measures.
• Tour guide should undergo COVID-19 testing prior to tour, and according to set frequency
in relevant circulars.
• Tour guide can resume work if the test result is negative.
• If the tour guide experiences any symptoms of the disease, even if they are mild, they
should refrain from providing the service.
• Tour guide must be instructed to install Al HOSN application.
• Temperature checks must be done to all individuals ( tour guide and clients).Tour
operators are responsible to provide thermometer and free lancer should provide it for
themselves.
• Every client that has a body temperature of or higher than 37.3 Degrees Celsius, is
escorted to a designated isolation room in close proximity of the main entrance and the
"Estijaba" service at the operation center Department of Health at 8001717 must be
alerted in line with local COVID-19 rules and regulations. Alternatively the suspected
case should be directed to the nearest health care provider for evaluation. If the individual
wants to leave the premises immediately this will be allowed, but guide should try to
obtain ID and contact details.
• Clients for tours showing flu symptoms are to be denied access for the tour.
• Report any client who display flu symptoms to "Estijaba" service at the operation center
Department of Health at 8001717.
• Tour guide must inform clients about applicable prevention and hygiene measures,
restrictions, limitations or modifications to the service.
• The tour guide must inform the group of how the visit will be carried out, the route
and the rules and/or possible restrictions applied by the various providers (museums,
monuments, natural areas, etc.).
• The tour guide should urge clients to comply with the control measures.
• Tour guides to prepare one-way routes to avoid groups crossing whenever possible
(small towns, historical centres), coordinating in any case with other tour guides. Tour
guide must contact the attraction and confirm the booking for the tour.
TOUR GUIDES GUIDELINES
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت

4
TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
• اﻻﻣﺘﺜﺎل، ﻋﺪم ﺣﺎل وﻓﻲ .اWوﻗﺎت ﻛﻞ ﻓﻲ اWﻗﻨﻌﺔ ارﺗﺪاء اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت وﻣﺮﺷﺪي اﻟﺰوار ﺟﻤﻴﻊ ﻋﻠﻰ ﻳﺠﺐ
.اﻟﺠﻮﻟﺔ ﻓﻲ وﻣﺸﺎرﻛﺘﻬﻢ اﻟﻤﺮاﻓﻖ إﻟﻰ دﺧﻮﻟﻬﻢ ﻳﻤﻨﻊ
• وﻳُﻨﺼﺢ ﺻﺤﻴﺢ، ﺑﺸﻜﻞ واﺳﺘﺨﺪاﻣﻬﺎ اﻟﺰوار أﻣﺎم ارﺗﺪاءﻫﺎ اﻟﻘﻔﺎزات ارﺗﺪاء ﻳﺤﺒﺬ اﻟﺬي اﻟﻤﺮﺷﺪ ﻋﻠﻰ ﻳﺠﺐ
.اﻟﻤﻌﺪات ﻣﺸﺎرﻛﺔ وﻋﻨﺪ اﻟﺰﻳﺎرة وﺑﻌﺪ ﻗﺒﻞ اﻟﻴﺪﻳﻦ ﺑﻐﺴﻞ اWﺣﻮال ﺟﻤﻴﻊ ﻓﻲ
• .ﻣﺠﻤﻮﻋﺘﻬﻢ ﺧﺎرج ﻣﻦ أﺷﺨﺎص ﻣﻊ اﻻﺟﺘﻤﺎﻋﻲ اﻻﺧﺘﻼط ﺗﺠﻨﺐ اﻟﺰوار ﻣﻦ ﻳُﻄﻠﺐ
• واﻟﺰوار، اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻟﺔ ﻣﺮﺷﺪ ﺑﻴﻦ ﺑﻤﺘﺮﻳﻦ اﻟﻤﺤﺪدة اŠﻣﻨﺔ اﻟﻤﺎدي اﻟﺘﺒﺎﻋﺪ ﻣﺴﺎﻓﺔ ﻋﻠﻰ اﻟﺤﻔﺎظ ﻳﺠﺐ
.اﻟﺠﻮﻟﺔ ﻃﻮال أﻧﻔﺴﻬﻢ اﻟﺰوار وﺑﻴﻦ
• .اﻟﺰوار ﻣﻊ اﻟﺠﺴﺪي اﻟﺘﻮاﺻﻞ ﺗﺘﻀﻤﻦ اﻟﺘﻲ اﻟﻮداع أو/و اﻟﺘﺤﻴﺔ أﺷﻜﺎل ﺗﺠﻨﺐ ﻳﺠﺐ
• اﻟﺠﺴﺪي اﻟﺘﻮاﺻﻞ ﺧﻼل ﻣﻦ اŠﺧﺮﻳﻦ واﻟﺰوار اﻟﺨﺪﻣﺎت وﻣﻘﺪﻣﻲ اﻟﺠﻮﻻت ﺑﻤﺮﺷﺪﻳﻦ اﻟﺘﺮﺣﻴﺐ ﺗﺠﻨﺐ
.ﻛﺎﻟﻤﺼﺎﻓﺤﺔ
• .ﻟﻠﺰوار اﻟﻴﺪﻳﻦ ﻣﻌﻘﻤﺎت ﺗﻮﻓﻴﺮ ﺿﻤﺎن
• اﻟﻮﻗﺎﻳﺔ ﻣﺴﺘﻠﺰﻣﺎت ذﻟﻚ ﻓﻲ ﺑﻤﺎ - اﻟﻮرﻗﻴﺔ اﻟﻤﻨﺎدﻳﻞ وﺧﺎﺻﺔ - ﺷﺨﺼﻴﺔ ﺻﺤﻴﺔ ﻧﻔﺎﻳﺎت أي ﻣﻦ ﻓﻮرƒ اﻟﺘﺨﻠﺺ
.اﻟﺤﺎوﻳﺎت أو اﻟﻤﻬﻤﻼت ﺳﻼل ﻓﻲ اﻟﺸﺨﺼﻴﺔ
• وﻟﻬﺬا .ﺗﻮﻓﺮﻫﻤﺎ ﻋﺪم ﻋﻨﺪ اﻟﻴﺪﻳﻦ ﻣﻌﻘﻢ اﺳﺘﺨﺪام أو واﻟﺼﺎﺑﻮن، ﺑﺎﻟﻤﺎء ﻣﺘﻜﺮر ﻧﺤﻮ ﻋﻠﻰ اﻟﻴﺪﻳﻦ ﻏﺴﻞ
اﻟﺪراﺑﺰﻳﻦ، اﻟﻤﻘﺎﺑﺾ،) ﻟﻠﺘﻠﻮث اﻟﻤﻌﺮﺿﺔ اWﺳﻄﺢ ﻟﻤﺲ أو اﻟﻌﻄﺲ، أو اﻟﺴﻌﺎل ﺑﻌﺪ ﺑﺎﻟﻐﺔ أﻫﻤﻴﺔ اWﻣﺮ
.(إﻟﺦ اﻟﻤﺼﺎﻋﺪ،
• ﺑﺎﻟﻤﺎء ﻣﺘﻜﺮر ﻧﺤﻮ ﻋﻠﻰ (إﻟﺦ واﻟﻤﻴﻜﺮوﻓﻮﻧﺎت، اﻟﻤﺤﻤﻮﻟﺔ، واﻟﻬﻮاﺗﻒ اﻟﻨﻈﺎرات،) اﻟﺸﺨﺼﻴﺔ اﻟﻤﻘﺘﻨﻴﺎت ﺗﻌﻘﻴﻢ
ﺑﻮاﺳﻄﺔ ﻣﺨﺼﺼﺔ ﻣﻮاد اﺳﺘﺨﺪام وﻳﺘﻌﻴﻦ .ﺗﻮﻓﺮﻫﻤﺎ ﻋﺪم ﻋﻨﺪ ﻣﻄﻬﺮ ﻣﺤﻠﻮل واﺳﺘﺨﺪام واﻟﺼﺎﺑﻮن،
.اbﻟﻜﺘﺮوﻧﻴﺔ اWﺟﻬﺰة ﻟﺘﻌﻘﻴﻢ ﺧﺎﺻﺔ ﻣﻌﻘﻤﺔ ﻣﻨﺎدﻳﻞ أو ﻗﻤﺎش ﻗﻄﻌﺔ
• ﻟﻼﺳﺘﺨﺪام ﻣﺨﺼﺼﺔ أو ﺟﻴﺪƒ ﻣﻌﻘﻤﺔ رادﻳﻮ أﺟﻬﺰة/ﻻﺳﻠﻜﻴﺔ ﺳﻤﺎﻋﺎت/رأس ﺳﻤﺎﻋﺎت اﺳﺘﺨﺪام ﻳﺠﺐ
ﻛﻞ وﺑﻌﺪ ﻗﺒﻞ ﺗﻌﻘﻴﻤﻬﺎ اﻟﺰاﺋﺮ ﻋﻠﻰ ﻳﺘﻌﻴﻦ واﺣﺪة، ﻣﺮة ﻟﻼﺳﺘﺨﺪام ﻣﺨﺼﺼﺔ ﺗﻜﻦ ﻟﻢ وإن .واﺣﺪة ﻣﺮة
ﺑﺪاﺋﻞ أي ﻓﻲ اﻟﻨﻈﺮ وﻳﻤﻜﻦ .اbﻏﻼق ﻣﺤﻜﻢ ﻛﻴﺲ ﻓﻲ وﺿﻌﻬﺎ ﺑﻌﺪ اWﺟﻬﺰة ﻫﺬه اﻟﺰاﺋﺮ وﻳﻌﻴﺪ .اﺳﺘﺨﺪام
.أﺧﺮى ﻣﻤﺎﺛﻠﺔ
• اﻟﻤﺨﺼﺼﺔ ﻏﻴﺮ (إﻟﺦ اﻟﻼﺳﻠﻜﻴﺔ، اﻟﺴﻤﺎﻋﺎت اﻟﺮأس، ﺳﻤﺎﻋﺎت) اﻟﺼﻮت اﺳﺘﻘﺒﺎل أﻧﻈﻤﺔ ﺗﻌﻘﻴﻢ ﻳﺠﺐ
.آﺧﺮ ﻓﺮد أي ﻗﺒﻞ ﻣﻦ اﺳﺘﺨﺪاﻣﻬﺎ وﻗﺒﻞ اﻟﺨﺪﻣﺔ، ﻧﻬﺎﻳﺔ ﻋﻨﺪ واﺣﺪة ﻣﺮة ﻟﻼﺳﺘﺨﺪام
• ﻣﻦ اﺳﺘﺨﺪاﻣﻬﺎ ﻳﻌﺎد اﻟﺘﻲ اﻟﻤﻴﻜﺮوﻓﻮﻧﺎت ﻓﻲ واﺣﺪة ﻣﺮة ﻟﻼﺳﺘﻌﻤﺎل ﻣﺨﺼﺼﺔ أﻏﻄﻴﺔ اﺳﺘﺨﺪام ﻳﺠﺐ
.اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻗﺒﻞ
TOUR GUIDES GUIDELINES
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت

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TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
• All clients and tour guides are required to wear masks at all times. Non-compliance will
lead to refusal of entry to the facilities and tour.
• The tour guide who chooses to wear gloves must put them on in front of visitors and
use them correctly, although hand washing before and after the visit and whenever
equipment is shared is recommended.
• Clients must be instructed to avoid socialising with people outside of their own group.
• The safe physical distance of 2 meter between the tour guide and clients, and between
clients themselves, should be maintained throughout the tour.
• Forms of greeting and/or saying goodbye that involve physical contact with the client
should be avoided.
• Avoid greeting other tour guides, providers and clients with physical contact, including
shaking hands.
• Ensure availability of hand sanitizer for the clients.
• Immediately throw away any personal hygiene waste -especially tissues-, including PPE
in authorised waste bins or containers.
• Wash hands frequently with soap and water or, when this is not possible, with hand
sanitiser. This is especially important after coughing or sneezing, and after touching
potentially contaminated surfaces (knobs, railings, lifts, etc.)
• Disinfect personal items (glasses, mobile phones, microphones, etc.) frequently with soap
and water and, if this is not possible, with a disinfectant solution. Use specific products
applied with a cloth, or special disinfectant wipes, to disinfect electronic equipment.
• Properly disinfected or single-use headsets/whispers/radio guides should be used. If
they are not single-use, the client will disinfect their hands before and after use. The
client will return these devices, placing them all in a bag which will be sealed. Other
alternatives can be considered.
• Client voice reception systems (headphones, whispers, etc.) that are not single-use must
always be disinfected at the end of the service and, in any case, before being used by
another person.
• One disposable cover per person should be used for microphones that may be used
consecutively by several tour guides.
TOUR GUIDES GUIDELINES
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت

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TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
• .اﻧﺘﻬﺎﺋﻬﺎ ﻓﻮر اﻟﺨﺪﻣﺔ أداء ﺧﻼل اﻟﻤﺴﺘﺨﺪﻣﺔ اﻟﻤﻮاد ﺟﻤﻴﻊ ﺗﻌﻘﻴﻢ ﻳﺠﺐ ﻋﺎﻣﺔ، ﻛﻘﺎﻋﺪة
• ﻣﻌﺪات ﻣﺸﺎرﻛﺔ ﺣﺎل وﻓﻲ .اbﻣﻜﺎن ﻗﺪر اŠﺧﺮﻳﻦ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﻣﻊ اWدوات أو اﻟﻤﻌﺪات ﻣﺸﺎرﻛﺔ ﺗﺠﻨﺐ
اﻟﺠﻮﻟﺔ ﻣﺮﺷﺪ ﻋﻠﻰ ﻳﺘﻌﻴﻦ ،(إﻟﺦ ﻣﻈﻼت،/ﻫﻮاﺗﻒ/رادﻳﻮ أﺟﻬﺰة/ﻻﺳﻠﻜﻴﺔ اﺗﺼﺎل أﺟﻬﺰة) ﻣﻌﻴﻨﺔ أدوات أو
.واﻟﺘﻄﻬﻴﺮ ﻟﻠﺘﻌﻘﻴﻢ ﻧﻈﺎم اﻋﺘﻤﺎد
• اﻟﻮاﺳﻌﺔ أو/و اﻟﻤﻔﺘﻮﺣﺔ اWﻣﺎﻛﻦ ﻓﻲ اWﺛﺮﻳﺔ اﻟﻤﻮاﻗﻊ ﻣﻌﻠﻮﻣﺎت ﻟﺘﻮﻓﻴﺮ واﻟﺘﻮﻗﻒ اﻟﺴﻴﺮ ﺟﻮﻻت إﺟﺮاء ﻳﺠﺐ
.ﺑﻤﺘﺮﻳﻦ اﻟﻤﺤﺪدة اŠﻣﻨﺔ اﻟﺘﺒﺎﻋﺪ ﻣﺴﺎﻓﺔ ﻣﺮاﻋﺎة ﻣﻊ
• .اﻟﻤﺠﻤﻮﻋﺎت وﺻﻮل ﻋﻨﺪ اﻻزدﺣﺎم ﻟﺘﻔﺎدي اﻟﻤﻮردﻳﻦ ﻣﻊ اﻟﺘﻨﺴﻴﻖ اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻟﺔ ﻣﺮﺷﺪ ﻋﻠﻰ ﻳﺘﻌﻴﻦ
• ﺑﺎرﺗﺪاء اﻟﺰوار ﺗﻮﺟﻴﻪ اﻟﺠﻮﻟﺔ ﻣﺮﺷﺪ ﻋﻠﻰ ﻳﺘﻌﻴﻦ ﻟﻠﻤﻼﺑﺲ، ﻣﺤﺪدة ﺷﺮوﻃ‚ ﺗﻔﺮض اﻟﺘﻲ ﻟﻠﻮﺟﻬﺎت ﺑﺎﻟﻨﺴﺒﺔ
اﻟﻤﺨﺼﺼﺔ اﻟﻤﻼﺑﺲ اﻧﺘﻘﺎء ﻋﻠﻴﻪ ﻳﺘﻮﺟﺐ اﻟﻤﻼﺑﺲ، ﻫﺬه ﺑﺘﻮﻓﻴﺮ اﻟﻤﺮﺷﺪ اﻟﺘﺰم ﺣﺎل وﻓﻲ .اﻟﻤﻼﺋﻤﺔ اﻟﻤﻼﺑﺲ
.اﻟﻔﺮدي ﻟﻼﺳﺘﺨﺪام
• ﻣﻊ) اﻟﺜﻼﺛﺔ اﻟﻮاﺣﺪة اﻟﺴﻴﺎرة ﻓﻲ اWﺷﺨﺎص ﻋﺪد ﻳﺘﺠﺎوز أن ﻳﺠﺐ ﻓﻼ اﻟﺴﻴﺎرات، ﺑﻮاﺳﻄﺔ اﻟﺰوار ﻧﻘﻞ ﺗﻘﺮر إذا
.(اﻟﺴﺎﺋﻖ
• اﻟﻤﺎدي اﻟﺘﺒﺎﻋﺪ ﻟﻤﺴﺎﻓﺎت وﻓﻘ‚ اﻟﺠﻠﻮس أﻣﺎﻛﻦ ﺗﺮﺗﻴﺐ ﻓﻴﺘﻌﻴﻦ اﻟﺤﺎﻓﻼت، ﺑﻮاﺳﻄﺔ اﻟﺰوار ﻧﻘﻞ ﺗﻘﺮر إذا
.ﻣﻘﺎﻋﺪ ﺻﻒ ﻛﻞ ﻓﻲ اﻟﻤﻘﺮرة
• .اﻟﻤﺮﻛﺒﺔ ﻓﻴﻬﺎ ﻳﺴﺘﻘﻞ ﻓﻴﻬﺎ ﻣﺮة ﻛﻞ ﻓﻲ ﻧﻔﺴﻪ اﻟﻤﻘﻌﺪ اﻟﺘﺰام راﻛﺐ ﻛﻞ ﻋﻠﻰ ﻳﺘﻌﻴﻦ
• .واﻟﺤﺎﻓﻼت اﻟﺴﻴﺎرات ﻓﻲ ﻟﻠﺰوار اﻟﻮرﻗﻴﺔ واﻟﻤﻨﺎدﻳﻞ اﻟﻤﻌﻘﻢ اﻟﺠﻞ ﺗﻮﻓﻴﺮ ﻳﺠﺐ
• .اﻟﺮﺣﻠﺔ ﺧﻼل ﻟﻠﺠﻤﻴﻊ ّ إﻟﺰاﻣﻲ اﻟﻜﻤﺎﻣﺎت ارﺗﺪاء
• .رﺣﻠﺔ ّ ﻛﻞ وﺑﻌﺪ ﻗﺒﻞ وﺗﻨﻈﻴﻔﻬﺎ اﻟﻤﺮﻛﺒﺎت ﺑﺘﻌﻘﻴﻢ اﻻﻟﺘﺰام
• ﺣﻔﻈﻬﺎ ﻳﺘﻌﻴﻦ ذﻟﻚ، ﺗﻌﺬّر ﺣﺎل وﻓﻲ ..إﻟﺦ واﻟﻜﺘﻴﺒﺎت، اﻟﺨﺮاﺋﻂ ﻣﺜﻞ اﻟﻤﻄﺒﻮﻋﺔ اﻟﻤﻮاد اﺻﻄﺤﺎب ﺗﺠﻨﺐ
.واﺣﺪة ﻣﺮة ﻟﻼﺳﺘﺨﺪام ﻣﺨﺼﺼﺔ أو واﻟﺘﻌﻘﻴﻢ، اﻟﺘﻨﻈﻴﻒ ﺳﻬﻠﺔ ﺑﻼﺳﺘﻴﻜﻴﺔ ﻣﻐﻠﻔﺎت ﺿﻤﻦ
• وﻳﻔﻀﻞ - اbﻟﻜﺘﺮوﻧﻴﺔ اﻟﻮﺳﺎﺋﻞ ﻣﻦ ﻏﻴﺮﻫﺎ أو اﻟﺪﻓﻊ ﺑﺒﻄﺎﻗﺎت ﻋﻨﻬﺎ واﻻﺳﺘﻌﺎﺿﺔ اﻟﻨﻘﻮد اﺳﺘﺨﺪام ﺗﺠﻨﺐ
اﻟﻤﺴﺒﻖ اﻟﺪﻓﻊ اﻟﻤﺜﺎل، ﺳﺒﻴﻞ ﻋﻠﻰ) اﻟﻤﺰودﻳﻦ أو/و اﻟﺨﺪﻣﺎت رﺳﻮم ﺳﺪاد ﻋﻨﺪ - ﺗﻼﻣﺴﻴﺔ ﻏﻴﺮ ﺗﻜﻮن أن
.ﻣﻤﻜﻦ وﻗﺖ ﺑﺄﺳﺮع ﺗﻌﻘﻴﻤﻬﻤﺎ أو اﻟﻴﺪﻳﻦ ﻏﺴﻞ ﻳﺠﺐ ﻧﻘﺪƒ، اﻟﺘﻌﺎﻣﻞ وﻋﻨﺪ .(اbﻧﺘﺮﻧﺖ ﻋﺒﺮ
TOUR GUIDES GUIDELINES
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت

7
TOUR GUIDES GUIDELINES اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت
• As a general rule, all materials used during the service must be disinfected at the end of
the service.
• Avoid share work equipment or devices with other tour guides as much as possible. If
certain equipment or devices are shared (walkies, radio guides, telephones, umbrellas,
etc.), the tour guide must establish cleaning and disinfection regime.
• Walking tours and stops for explaining monuments must be done in open and/or wide
spaces, respecting the safe distance of 2 meter.
• The tour guide should coordinate with suppliers in order to avoid crowding when groups
arrive.
• For attractions that have specific dress code guidelines, tourist guide must inform the
visitors to dress properly and if the tour guide will provide some clothing, then it is must
be for single-person-use
• If clients are to be transported by cars organised by the organization, the maximum
number of people allowed in the car is 3 (including driver).
• If visitors are to be transported by buses, seating arrangement should respect physical
distancing rule in each row.
• In particular, each passenger must sit in the same seat every time they get on the vehicle.
• Sanitiser gel and wipes must be available in the car and buses for guest use.
• Masks should be worn by all commuters throughout the journey.
• Vehicles must be cleaned & disinfected before/after each trip.
• Printed material such as maps, brochures, etc. should be avoided. If this is not possible,
they should be plasticised, and be easy to clean and disinfect, or be disposable.
• Avoid the use of cash and prioritise the use of cards or other electronic means, preferably
contactless, when charging and paying for services and/or providers (e.g. pre-payment
online). If cash is handled, hands should be washed or disinfected as soon as possible.
TOUR GUIDES GUIDELINES
اﻟﺴﻴﺎﺣﻴﺔ اﻟﺠﻮﻻت ﻣﺮﺷﺪي ﺗﻮﺟﻴﻬﺎت